Last Updated: December 2024
Extreme Powder Coating (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with us through our website, phone calls, SMS or messaging platforms, and in person at our facility.
1. Information We Collect
We collect the following types of information:
Personal Information
Provided voluntarily by the customer:
- Full name
- Email address
- Phone number
- Business or residential address (when needed for pickup/delivery)
- Project details, including photos of items
Technical Information
Automatically collected when you visit our website:
- IP address
- Browser type
- Device information
- Pages visited
We do not collect or store financial information through our website.
Payment processing for services is done securely in person or via invoicing.
2. How We Use Your Information
We use collected information to:
- Provide estimates and communicate about services
- Schedule pickups and deliveries when requested
- Improve our customer service and website experience
- Respond to inquiries and customer support needs
- Maintain business records as required by law
We may also use your email or phone number to:
- Send appointment-related updates
- Follow up for feedback or reminders
- Provide important service notifications
We do not sell personal information to third parties.
3. Sharing of Information
We only share information with:
- Service providers assisting in business operations (e.g., email or phone platforms)
- Delivery or logistics partners when agreed upon
- Authorities if legally required (e.g., court order or fraud prevention)
All partners are required to maintain the confidentiality and security of your information.
4. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your information.
While we strive to protect all personal data, no system is 100% secure.
Please notify us immediately if you believe your data has been compromised.
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies for:
- Website performance and analytics
- Improving navigation and user experience
You may disable cookies through your browser settings. Some site features may not function properly if disabled.
6. Your Choices & Rights
You may request to:
- Access, update, or correct your personal information
- Delete your information (unless we are legally required to retain it)
- Opt out of marketing communications at any time
To submit a request, use the contact information below.
7. Children’s Privacy
Our services are not directed toward children under 13.
We do not knowingly collect personal information from children.
If we become aware of such information, we will delete it promptly.
8. External Links
Our website may contain links to external sites we do not control.
We are not responsible for the privacy policies or content of those websites.
9. Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or would like to request changes to your data, contact us:
Extreme Powder Coating
8384B Terminal Road
Lorton, VA 22079
Email: ex******************@*****il.com
Website: https://extremepowdercoating.com